1. Reservations and/or registrations (regardless of OK or waiting list status) for travels starting in the busy season are only accepted on payment of a deposit of USD 100 or € 100 or the equivalent in Euro’s per person, with the exception of children age 0-2.
   This deposit can – in agreement with the customer - be reduced for reservations that are made during the low season.
   
   Deviating from the above shall only be possible after approval by the CHM Travel Agency, and if the CHM Travel Agency fails to have the reservation confirmed, complete restitution will follow.
   
   Note: in principle, all rates are published in US dollars. If payment is done in a different currency, the amount to be paid shall be calculated at an exchange rate as indicated by the airline company or the bank, as is on the day of full payment of the airfare.
    
2. Unless otherwise agreed, the full fare must be paid by passengers that are listed as OK at least 30 days before departure. Non compliance shall result in cancellation of the OK reservation, in which case the minimum service charge, similar to that for a cancellation without a ticket shall be retained.
   
   Note: If the travel agency receives an OK on a waiting list reservation within 30 days before departure, the customer shall pay the fare within 24 hours (with the exception of holidays and/or Fridays, in which case the next day and/or the following Monday) after having been notified, in order to prevent this OK reservation from being cancelled automatically.
    
3. For changes/cancellations and restitutions, the following minimum service charges shall be observed. These charges do not include the fines as applied by the airline company:
   
   Minimum service charges:
   - without a ticket: USD 6 or € 5 or the equivalent in SRD at the day exchange rate as determined by the cambios
   - with a ticket: 9% of the rate indicated on the unused ticket in the Total column 9% of the restitution amount authorized by the airline company, if this concerns a used ticket.

Issued rates and itineraries are always subject to change. On reception of the ticket, the customer declares to be fully informed about rate terms and documents required for travel.
Before departure, check passport, required visa, health certificates etc., because invalid or incomplete documents can cause serious discomfort and high expenses, for which you are solely liable.